What to do if you get a fake virus pop-up alert

What to do if you get a fake virus pop-up alert

fake antivirus softwareWhat to do if you get a fake virus pop-up alert

Are you getting a fake virus pop-up alert claiming to have scanned your computer and found evidence of virus or malware? If so, pay close attention to what security software is reporting this. If you can’t identify the software as one that you subscribe to, then proceed carefully, as it is more than likely a scam.

The following are some ways of spotting such scams, as well as step you can take to prevent from becoming infected.

Warning signs

  • If the pop-up window asks for payment in order to fix a virus or threat, you’re definitely dealing with a scam. Real security software will never charge for fixing a threat. You should not allow yourself to be lured into clicking on anything (free scan, alerts messages, etc.) no matter how real, convincing or relevant it may be. Consider that by clicking on anything you could potentially download malware and infect your PC.
  • These pop-ups commonly may appear after clicking on a pop-up advertisement, opening an email attachment, download files or visiting websites.
  • If warning messages look amateurish or use broken or oddly phrased English then these may be other red flags that it is a scam.
  • If your computer has been infected it may start to behave differently. It may dramatically slow down, have new icons, change in appearance or your homepage may get redirected to another website.

What you should do if you see a fake virus alert pop-up

  • Most importantly you should know what security software you have installed on your computer. Once you know this you should only respond to alerts or pop-ups from that company/software. You should know what that software looks like before hand.
  • DO NOT click on the X to close the window as this can be programmed to download malware to your PC. Instead, hit control + alt + delete keys to view a list of programs currently running and then delete the pop-up alert from the list of running programs.
  • If prompted NEVER give out any of your personal information by typing it in or by calling the phone number in the pop-up.
  • Run a manual scan of your entire machine with your security software.
  • Always have a full and updated antivirus and pop-up blocker software installed and running on your system. Never use trials or free versions on a long term basis.
  • NEVER open email attachments or links unless you can verify the sender and you trust them.
  • Avoid questionable websites may automatically download malicious software on to your computer.

Do you have any of the symptoms?

If so, run various malware scans to remove malware. Then set the software to automatically scan your system on a regular basis and keep it up-to-date to protect against the most recent threats. Make sure that you have a good router firewall and that your computer firewall is turned on to block malware attacks.

Do You Suspect Your Computer Is Infected?

If you suspect your computer might be infected with malware, contact us for help. We can thoroughly examine your computer and remove any malware that is found. We proactively monitor computers and networks.

If you have any questions on cyber security or any other topic please call our office at (732) 702-5400.  Pro-Tech can come to your business or home and assist you with computer security planning, implementation, as well as other services. Please see our website homepage for other services we offer.

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